Plain-English Summary: This agreement covers everything about your business relationship with LocalShop — what we provide, what you pay, what you're responsible for, and how either of us can end the relationship. By activating a LocalShop storefront, you're agreeing to these terms.
This Merchant Agreement ("Agreement") is between StanHattie LLC ("LocalShop," "we," "us"), a limited liability company organized under the laws of the State of Iowa, with its principal place of business in Waukee, IA 50263, and the business or individual ("Merchant," "you") that has registered for a LocalShop account.
By completing registration for a LocalShop account and activating a storefront, you agree to be bound by this Agreement, our Terms of Service, and our Privacy Policy, all of which are incorporated here by reference.
If you are entering this Agreement on behalf of a business entity, you represent that you have the authority to bind that entity to these terms.
LocalShop provides Merchants with a fully hosted e-commerce platform. Specifically, we provide:
We reserve the right to add, modify, or discontinue features with reasonable notice. We will provide at least 30 days' advance notice before removing any core feature.
LocalShop offers three monthly subscription tiers. All plans include a 14-day free trial of the Growth plan.
Pricing is subject to change. We will provide at least 30 days' written notice before increasing subscription or transaction fee rates. Price changes do not apply to the current billing cycle in progress at the time of notice.
Monthly subscription fees are billed automatically via Stripe on your billing anniversary date (the date your paid subscription began). You authorize us to charge the payment method on file each month until you cancel.
If a subscription payment fails, we will notify you immediately and retry the charge. You have a 7-day grace period to resolve the failed payment before your storefront access is suspended. During the grace period, your storefront remains live for customers, but admin panel access may be restricted. If payment is not resolved within 7 days, we may suspend your storefront. If payment remains unresolved for 30 days, we may terminate your account.
You may cancel your subscription at any time through your admin dashboard or by emailing hello@stanhattie.com. Cancellation takes effect at the end of the current billing period. We do not issue refunds for partial months — if you cancel mid-cycle, you retain access through the end of that billing period.
The one-time setup fee is non-refundable once setup work has commenced.
Platform transaction fees are automatically deducted from each sale at the time Stripe processes the payout. You will see the net amount (after our fee and Stripe's processing fees) deposited to your Stripe account. Transaction fees are non-refundable except in the case of a fully reversed order where the customer received a complete refund.
Subscription and setup fees are quoted exclusive of applicable taxes. If we are required to collect sales tax on our platform fees, it will be added to your invoice.
All payment processing on LocalShop is powered by Stripe, Inc. and Stripe Connect. To receive payments from your customers, you must:
When a customer makes a purchase on your storefront, Stripe processes the payment and routes funds to your connected Stripe account, less LocalShop's platform fee and Stripe's processing fees. Payout timing is determined by Stripe's standard payout schedule.
LocalShop does not hold, escrow, or have custody over Merchant funds. We are not a payment processor or money transmitter. If your Stripe account is suspended or terminated, your ability to receive payments through LocalShop will be immediately affected. LocalShop is not liable for Stripe account issues, Stripe policy violations, or disputes between you and Stripe.
As a Merchant on the LocalShop platform, you agree to:
LocalShop commits to the following service standards:
We target 99.5% monthly uptime for Merchant storefronts and the admin panel. Scheduled maintenance windows will be communicated at least 24 hours in advance and scheduled during off-peak hours. Uptime is measured on a calendar month basis, excluding scheduled maintenance.
In the event of unplanned downtime exceeding 4 consecutive hours, we will provide a status update via email and on our status page. We do not offer service credits for downtime, but we will work promptly to restore service.
We perform automated backups of all Merchant data (product catalogs, orders, customer data) on a daily basis. Backups are retained for a minimum of 30 days. In the event of data loss due to a platform error on our part, we will restore from the most recent available backup.
We implement and maintain reasonable security measures to protect the platform and Merchant data, including:
Starter plan Merchants receive email support with a target response time of 2 business days. Growth plan Merchants receive priority support with a target response time of 1 business day. Support is available Monday–Friday during normal business hours (9am–5pm CT). We do not offer 24/7 support.
We will provide reasonable advance notice (at least 30 days where possible) of:
You retain full ownership of all data you create on the platform, including your product catalog, order history, and customer data. We are a custodian of your data, not its owner.
You may request a complete export of your data at any time by emailing hello@stanhattie.com. We will deliver your data in CSV or JSON format within 10 business days. After account termination, your data remains available for export for 30 days, after which it may be permanently deleted.
We use Merchant data only as necessary to operate the platform on your behalf. We do not sell or license your product data or customer data to any third party. Aggregate and anonymized platform usage data may be used internally for product improvement.
By using LocalShop, you become a data controller for the personal information your customers provide at checkout. You are responsible for maintaining a compliant privacy policy on your storefront and handling customer data in accordance with applicable law. LocalShop acts as a data processor on your behalf for customer data.
Full details are in our Privacy Policy.
You retain full ownership of all content you provide to LocalShop, including product photographs, descriptions, logos, and branding materials ("Merchant Content"). You grant LocalShop a limited, non-exclusive, royalty-free license to host, display, and serve your Merchant Content solely for the purpose of operating your storefront.
You represent and warrant that you own or have the legal right to use all Merchant Content you upload, and that it does not infringe the intellectual property rights of any third party.
The LocalShop platform — including all software, code, designs, templates, interfaces, documentation, and brand assets — is owned exclusively by StanHattie LLC. This Agreement grants you a limited, non-exclusive, non-transferable license to use the platform solely for operating your storefront during your active subscription. You may not copy, decompile, reverse-engineer, or create derivative works from any part of the platform.
If you provide suggestions, feature requests, or other feedback about LocalShop, you grant us a perpetual, royalty-free right to use that feedback to improve the platform without any obligation to you.
You may terminate this Agreement and cancel your subscription at any time, with or without cause, by providing written notice via your admin dashboard or by emailing hello@stanhattie.com. Termination takes effect at the end of your current billing period. No refund is issued for the remaining days of the current billing month.
We may terminate this Agreement without cause by providing you with at least 30 days' written notice via email to your registered address. You will retain access to your admin panel for the notice period and may export your data.
We may suspend or immediately terminate your account without prior notice if:
In cases of immediate termination for cause, we will notify you of the reason. We are not obligated to provide a cure period for serious violations.
Upon termination:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
No Consequential Damages. STANHATTIE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR THE PLATFORM, INCLUDING LOST PROFITS, LOST SALES, LOST REVENUE, LOSS OF CUSTOMERS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF STANHATTIE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability Cap. STANHATTIE LLC'S TOTAL CUMULATIVE LIABILITY TO YOU UNDER THIS AGREEMENT, FOR ANY AND ALL CLAIMS, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO LOCALSHOP IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TWO HUNDRED DOLLARS ($200).
Third-Party Services. We are not liable for downtime, errors, data loss, or any other failures caused by third-party services including Stripe, Cloudinary, or internet infrastructure providers.
Merchant-Customer Disputes. We are not liable for disputes between you and your customers, including claims related to product quality, fulfillment failures, or refund disputes.
Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, our liability is limited to the maximum extent allowed by applicable law.
You agree to defend, indemnify, and hold harmless StanHattie LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We will notify you promptly of any claim for which you are obligated to indemnify us, cooperate with your defense, and allow you to control the defense (provided you do not settle any claim that imposes obligations or liability on us without our prior written consent).
This Agreement is governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions.
Any dispute arising from or related to this Agreement shall be resolved exclusively in the state or federal courts located in Iowa, and both parties consent to personal jurisdiction in those courts.
Before initiating any legal proceeding, the parties agree to make a good-faith effort to resolve disputes informally. Either party may initiate this process by sending written notice of the dispute to the other party. The parties will have 30 days to attempt informal resolution before either party may commence formal proceedings.
This Agreement, together with the LocalShop Terms of Service and Privacy Policy (both incorporated by reference), constitutes the entire agreement between the parties regarding the subject matter herein, and supersedes all prior agreements, understandings, and representations.
We may update this Agreement by posting an updated version on our website and notifying you via email at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Agreement.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets, with notice to you.
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
Notices under this Agreement shall be sent by email to the address associated with your Merchant account (for notices to you) or to hello@stanhattie.com (for notices to us). Notices are effective upon confirmed delivery.
Questions about this Merchant Agreement? Reach us at: